Doha Insurance Group (DIG) – Qatar's most trusted insurance

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Who We Are

Bassam Hussein

Group President

Dear Valued Customers,
Shareholders and Employees, On behalf of Doha Insurance Group, I would like to welcome you to our new website, launched in line with the recent rebranding of the group. With the rebrand, Doha Insurance Group is undergoing a new look and feel that reflects our continuous efforts to set new standards for innovation in everything we do. I would like to thank each one of you for your continuous dedication and support in embracing our pioneering spirit, and contributing to the welfare of our community. Since its inception, Doha Insurance Group has been steadfast in its commitment to meeting the comprehensive insurance needs of our customers. Today I am humbled and honored to continue in my role as President of the Group and to remain leading the market with our teams as one of the foremost solution based insurance companies in Qatar. As a local company with a long and proud heritage, we aim to help educate our customers on the positive benefits of insuring both their personal and professional lives, whilst heavily investing in systems to provide them with unparalleled service standards, and motivate them to live life to the fullest. Being pioneers in Qatar, we have accomplished great achievements including uplifting the group’s financials to be recognized by international financial firms for rating services such as Standard & Poor’s and A.M. Best, with a rating of BBB+ in 2012 and 2013; receiving the rating of A- (Excellent) by A.M. Best for financial strength in 2016; expanding into new markets and business sectors, such as reinsurance operations through establishing the Mena Reinsurance arm in 2015; and strategically restructuring and recruiting top executive team members to pursue and implement the group’s strategic goals in early 2017. As we look forward to the future, we know that our continued success rests squarely upon our ability to deliver premium services and solutions in the manner that has made the Doha Insurance Group a leader today, and our aptitude to demonstrate genuine concern for our clients and, above all, to serve them with integrity. We will also be focused on implementing the group’s expansion strategy across the Mena region on short and medium terms, with an eye on expanding internationally into the European market. I would like to thank everyone again for contributing to the great achievements accomplished by our group today, and to more success and prosperity in the future.

Jassim Al-Moftah

CEO

Dear Valued Clients and Employees,
It is with great pride that I reflect on the astounding milestones that Doha Insurance Group has been constantly achieving since its inception in 1999, thanks to the great vision of our leaders in the State of Qatar, that have established sound pillars for a strong national economy across all sectors. Thanks to the efforts of our Board of Directors and the strategic plans that we have developed, the Group’s team has accomplished many achievements to date and we are looking forward to many more milestones to come. As the CEO of Doha Insurance Group, I am extremely proud with what we have accomplished thus far, and even more excited about our outlook for an equally promising future. Throughout the years, DIG has served as a trusted insurance partner to businesses and individuals, constantly striving to deliver innovative and tailor-made solutions, with a vested interest in our consumers’ lifestyle, starting from personal and individual products to commercial and industrial requirements. Our mission, from the very beginning, is to provide discerning solutions that drive success for our clients, who have entrusted us to manage their exposure with various corporate and individual risks. We prefer to think of our clients as partners, and we will always strive to ensure our partners’ success and peace of mind. Success to our shareholders and partners is a correlating factor for the group. At DIG, we continuously venture to offer an exciting environment that values and rewards our clients and employees equally. As we are future focused, we resonate with our market’s need for a fast paced, high tech means of communication across all our operations, and therefore tailor make solutions to respond to those needs. Having led the insurance segment in Qatar for many years, we have achieved a number of milestones including; a full collaboration with Qatar Central Bank to apply governance guidelines and legal requirements, established a Risk Management and ERM unit as another layer of internal controls, fine-tuned and reviewed underwriting and reinsurance covers/guidelines and conducted a complete analysis based on micro-level performance of categories of risk. Our aim for the near future is to remain recognized as the most innovative, customer focused and pioneering insurance Group in the region and beyond. We aim to achieve this through increasing streams of income to the group by adding new profit centers, explore branch and distribution channel opportunities regionally and globally and invest in technology to enhance efficiency of our products and solutions offered to our valued clients & partners. Our Clients, who are always at the heart of our existence, will always be our priority. We will continue to improve our offering in the industry, innovating every step of the way, to ensure our operations are transparent, efficient and in line with the ever-evolving market needs. On behalf of Doha Insurance Group, I would like to sincerely thank you, our valued customers and stakeholders for your continued support in ensuring that we remain a market leader in Qatar and worldwide.

ARE YOU READY TO WIN?

Mandatory visitors insurance

" I did purchase my mandatory health insurance for visiting qatar from QIC and it didn’t connect to the visa in Metrach i kept calling and messaging but no one bothered to replay then i decided to buy from shamel and also it didn't connect to the visa but i send whats up msg immediately i receive answer by human (Mr. Omer he was really professional and fast acting and fixed the nationality that was my mistake, i highly recommend them dont go for any other company Thanks 🙏 Shamel insurance thanks Omer best service ever "

Heda

" When I renewed my motor insurance policy online, I noticed that most of the information, including the license plate, was different. However, when I contacted the team via WhatsApp, they patiently corrected the changes and turned a stressful situation into a positive one. Many thanks to the entire team; I want to say bravo to all of you for your patience and professionalism. 👏👏👏👏👏🫶🫶🫶🫶🫶 "

Tekin AKAYDIN

" Outstanding Customer Support & Professional Service "I had an excellent experience renewing my insurance with Doha Insurance Group. The customer service team was professional, highly responsive, and incredibly helpful throughout. They took the time to clearly explain my policy options and made sure I got the best coverage for my needs. It is rare to find a company that handles transactions so smoothly and truly values its customers' time. Highly recommended for anyone looking for reliable and trustworthy insurance services!" "

ashik midhilaj

" I had a superb customer service experience with Mr. Ziad. I encountered an issue with the online payment for my car insurance renewal and called the DIG helpline, where my call was answered promptly. Mr. Ziad was pleasant, professional, and very supportive. He quickly resolved the issue and sent me a direct payment link by email. Thank you for the excellent assistance. "

Akram Twair

" I had been trying multiple times to resolve an issue with my company-provided insurance policy not appearing on the DIG mobile app, but without success. Thankfully, I received excellent support from Layan, who handled my concern with professionalism, patience, and efficiency. She clearly understood the issue and supported me through the process until it was fully resolved. I truly appreciate her assistance and dedication—great service like this makes a big difference. Thank you, Layan! "

Jeff Basas

" I had a very positive experience with Doha Insurance. Their team is professional, responsive, and very helpful throughout the entire process. They clearly explained the policy details and helped me choose the best coverage according to my needs. The customer service was excellent — all my questions were answered quickly and politely. The process was smooth, transparent, and efficient. It is reassuring to deal with a company that values its customers and provides reliable support. I highly recommend Doha Insurance to anyone looking for trustworthy and professional insurance services in Qatar. "

JAKER HOSSAN

" I had a professional and smooth experience with Doha Insurance Group. The team was responsive, well-organized, and provided clear guidance throughout the claim process. Communication was timely and efficient, which made the overall experience very satisfactory. I appreciate their professionalism and would recommend their services. "

Raza Ali

" This is my first experience with dealing with car insurance in Doha. I have never been more pleased with customer service who walked me through the process with respect. A special shout out to Ahmed who made me feel like I could really trust this group. "